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Refund & Return Policy

Effective for Online Purchases

At Brooks & Bridges, your satisfaction matters. Each item is crafted and packed with care. However, due to the nature of our products and for hygienic reasons, we do not accept returns or exchanges unless the item is faulty or damaged upon arrival.

Please review this policy carefully before making a purchase.

General Conditions

  • All sales are final. We do not accept returns or exchanges for change of mind, size, or preference.

  • We reserve the right to reject any return that does not comply with the terms outlined in this policy.

  • By placing an order, you agree to this Refund and Return Policy.

Products Damaged in Transit

If your item arrives damaged, we will arrange a refund or replacement, provided that:

  1. You contact us within 5 days of delivery at info@brooksbridges.com.

  2. You include your order number and clear photos of the damage and packaging.

  3. The product is returned in the same condition it was received, with original packaging and any included items.

  4. Proof of purchase is provided.

Once we confirm the damage, we will either:

  • Replace the item with the same or equivalent product, subject to availability, or

  • Issue a refund to your original payment method.

Exceptions

We may refuse a return, refund, or replacement if:

  • The product was misused or damaged after delivery.

  • You were aware of any defect prior to purchase.

  • The item was custom-made, altered, or requested in a way that didn’t follow our recommendations.

  • The item was on sale or discounted — all sale items are final sale.

Return Shipping Costs

  • If a product is confirmed to be faulty or damaged, we will cover the cost of return shipping and the shipping of any replacement item.

  • If the return is not eligible, you will be responsible for any inspection, shipping, or collection costs incurred.

Processing Time

We aim to review and respond to all return or refund requests within 72 hours of receiving your inquiry.

Contact Us

If you have any questions or wish to request a return due to damage or fault, please contact us:

Email: info@brooksbridges.com